FORGOT PASSWORD STEPS
OUC Username Page
The system presents the customer with Step 2 of the Forgot Password process, the "OUC Username" page. The customer enters their Username and a Google Recaptcha code then clicks "Continue". The system takes the customer to the "Email Verification" page.
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OUC Username Page
The system presents the customer with Step 2 of the Forgot Password process, the "OUC Username" page. The customer enters their Username and a Google Recaptcha code then clicks "Continue". The system takes the customer to the "Email Verification" page.
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Email Verification Page
The system presents the customer with Step 3 of the Forgot Password process, the "Email Verification" page. The system also sends an email to the customer based on the email address on file with OUC. The "Email Verification" page also instructs the customer to check their email.
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Email Verification Page
The system presents the customer with Step 3 of the Forgot Password process, the "Email Verification" page. The system also sends an email to the customer based on the email address on file with OUC. The "Email Verification" page also instructs the customer to check their email.
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View Verification Email
Password Reset Link Email
The customer checks their email and clicks the password reset link in the email. The system presents the customer with the "New Password" page.
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Password Reset Link Email
The customer checks their email and clicks the password reset link in the email. The system presents the customer with the "New Passwo
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New Password Page
The system presents the customer with Step 5 of the Forgot password process, the "New Password" page. The customer enters a new password for their account, confirm the new password, then clicks "Finish". The system takes the customer to the "Finish" page.
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New Password Page
The system presents the customer with Step 5 of the Forgot password process, the "New Password" page. The customer enters a new password for their account, confirm the new password, then clicks "Finish". The system takes the customer to the "Finish" page.
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OUC Homepage
The customer clicks the "Forgot Password" link in the homepage login module. The system takes the customer to Step 1 of the Forgot Password process, the "OUC Username" page.
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OUC Homepage
The customer clicks the "Forgot Password" link in the homepage login module. The system takes the customer to Step 1 of the Forgot Password process, the "OUC Username" page.
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Finish Page
The system presents the customer with Step 6 of the Forgot Password process, the "Finish" page. The customer then clicks "Log Into Your Account" and the system takes them to the OUC Homepage.
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Finish Page
The system presents the customer with Step 6 of the Forgot Password process, the "Finish" page. The customer then clicks "Log Into Your Account" and the system takes them to the OUC Homepage.
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FORGOT PASSWORD FLOW
VIEWS STEPS
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